refund

Refund Policy

At DIGILICEN, customer trust is very important to us. We focus on genuine software license solutions only. We do not provide cracked software, pirated copies, patched installers, KMS tools, unsafe activation methods, or unauthorized activation services.

100% Refund Guarantee for Non-Genuine Products

If any product provided by DIGILICEN is proven to be pirated, cracked, counterfeit, or not a genuine license solution as described, we will provide a 100% refund.

Customers who complete payment through Alibaba may also open a dispute on Alibaba according to Alibaba’s buyer protection process. If the product is confirmed to be not genuine, customers can request a full refund through Alibaba.

Alibaba Buyer Protection

We support secure online payment through Alibaba. Alibaba provides order records, payment protection, and a dispute process for buyers. This helps customers purchase with more confidence and a safer checkout experience.

If there is a serious problem with your order and it cannot be resolved through communication, you may contact us first or open a dispute through Alibaba for review.

When Refunds May Be Accepted

• The product is proven to be pirated, cracked, counterfeit, or not genuine.
• The license cannot be activated due to an issue caused by our service.
• The product delivered is clearly different from the product description.
• We are unable to provide a valid activation solution after payment confirmation.

When Refunds May Not Be Accepted

• The license has already been successfully activated and used.
• The customer purchased the wrong product or subscription period without confirming before payment.
• The customer provided incorrect account information, email address, or activation details.
• The customer changed their mind after successful activation.
• The issue is caused by the customer’s device, system environment, network, or account restrictions.

Activation Support Before Refund

If you experience any activation issue, please contact us first. Our support team will help you check the problem and provide activation guidance. In many cases, activation issues can be solved quickly with the correct account information or setup steps.

How to Request a Refund

To request a refund, please contact us with your order information and a clear explanation of the issue.

• Alibaba order number
• Product name
• Subscription period
• Screenshots or evidence of the issue
• Your contact email or WhatsApp number

Contact Us

If you have any questions about your order, activation, or refund request, please contact us through Alibaba, WhatsApp, or email.

• Alibaba: Contact us through our Alibaba store message page
• WhatsApp: +86 19928777176
• Email: digilicen@outlook.com

Important Notice

DIGILICEN provides genuine software license solutions only. We are committed to offering safe, reliable, and professional software license services. If a product is confirmed to be pirated or not genuine, we support a 100% refund.

Independent Service Provider

DIGILICEN is an independent software license service provider. We are not affiliated with Autodesk, Adobe, JetBrains, Microsoft, or any other software brand. All trademarks, product names, and brand names belong to their respective owners.