Privacy Policy

Privacy Policy

At DIGILICEN, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or purchasing software license services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you contact us, place an order, or request activation support, we may collect the following information:

• Your name or contact name
• Email address
• WhatsApp number or other contact information
• Alibaba order number or payment confirmation
• Product name and subscription period
• Account information required for software activation
• Messages, screenshots, or support information you send to us

2. How We Use Your Information

We use your information only for order processing, payment confirmation, software license activation, customer support, and service communication.

• To confirm your product and subscription option
• To process your order after payment confirmation
• To help complete software license activation
• To provide setup and activation support
• To respond to your questions through Alibaba, WhatsApp, or email
• To improve our service and customer experience

3. Payment Information

DIGILICEN supports secure online payment through Alibaba. We do not directly collect or store your full payment card information on our website.

When you complete payment through Alibaba, your payment information is processed by Alibaba according to Alibaba’s own payment and privacy policies.

4. Account Information for Activation

Some software license services may require account information, email address, or other activation details. We only use this information to help complete the software license activation process.

Please make sure the information you provide is accurate. Incorrect information may cause activation delays.

5. How We Protect Your Information

We take reasonable steps to protect the information you provide to us. We do not sell, rent, or trade your personal information to third parties.

Access to customer information is limited to the support team members who need it for order processing, activation, and customer service.

6. Sharing of Information

We may share limited information only when necessary to complete your order, process activation, comply with legal requirements, protect our rights, or respond to disputes through Alibaba.

We do not share your personal information for unrelated marketing or resale purposes.

7. Communication

By contacting DIGILICEN or placing an order, you agree that we may contact you through Alibaba, WhatsApp, email, or other contact methods you provide for order confirmation, activation support, and customer service.

• WhatsApp: +86 19928777176
• Email: digilicen@outlook.com
• Alibaba: You can also contact us through our Alibaba store message page

8. Cookies and Website Data

Our website may use cookies or similar technologies to improve browsing experience, analyze website traffic, and support basic website functions.

You may disable cookies in your browser settings, but some website functions may not work properly.

9. Third-Party Links

Our website may include links to third-party platforms such as Alibaba. Once you leave our website and visit a third-party platform, your activity is subject to that platform’s own terms and privacy policy.

DIGILICEN is not responsible for the privacy practices of third-party websites or platforms.

10. Data Retention

We may keep order, contact, and activation-related information for a reasonable period to provide customer support, handle disputes, maintain business records, and improve our service.

If you want to request deletion of your personal information, you may contact us by email.

11. Customer Rights

You may contact us to request access, correction, or deletion of your personal information, subject to reasonable business, legal, and order-processing requirements.

12. Genuine License Service

DIGILICEN provides genuine software license solutions only. We do not provide cracked software, pirated copies, patched installers, KMS tools, unsafe activation methods, or unauthorized activation services.

13. Independent Service Provider

DIGILICEN is an independent software license service provider. We are not affiliated with Autodesk, Adobe, JetBrains, Microsoft, or any other software brand. All trademarks, product names, and brand names belong to their respective owners.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website or services means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us.

• WhatsApp: +86 19928777176
• Email: digilicen@outlook.com
• Alibaba: Contact us through our Alibaba store message page